Part of being successful in any endeavor is to respond positively to negativity. That may sound as if it doesn’t make sense, but it works. Consider the honey/flies thing. People respond better to positivity, even during situations that aren’t, well, so positive.
The online world brings its share of nastiness and negativity and how we deal with it makes a big difference among the people we consider our community. I can tell you from experience that if we take things the hard way and respond in anger or in a snide manner, the majority of our friends and followers get turned off. If we handle it all in a positive, productive manner, it could end up being beneficial for all involved.
Address the Issue
If you receive negative feedback, respond as soon as possible. You might not like what you hear, but it’s a valuable opportunity to fix things that need fixing. Acknowledge the problem and apologize. It’s not necessary to make excuses or point fingers. Simply address the issue and do what needs to be done to make things right again. Many times this can be handled privately, sometimes it has to be taken public. Handling the situation immediately will help to diffuse a snowball effect.
Don’t Minimize the Situation
If a person took time to offer feedback, it means something touched a nerve. It may not seem like a big thing to you, but obviously the person giving the feedback felt it was important. Don’t minimize the issue. Make sure the other party knows you understand how significant this is to him. Your attention will go a long way in getting the relationship back on a positive note.
Don’t Get Angry
Reacting negatively to negativity is like putting out a fire with kerosene. Take time if you need to. Count to ten. Walk away and come back again. What ever method works to keep you calm and cool, use it. Address the situation with a cool head and calm demeanor and you’ll find you can not only have a better look at the bigger picture, but all parties involved are more likely to positively resolve things.
Knowing when to address and when to walk away
Negative people thrive on drama and attention. Give it to them and expect more of the same. Ignore obvious attempts to bait you and they’ll eventually go away. Sometimes people aren’t interested in making things right as much as they’re out to make you look bad. Don’t give them the satisfaction.
When it comes to negativity, a little positivity can go a long way. Good nature is infectious and people want to share good experiences. Keep calm and don’t lose your cool and you’ll find you’re coming out on top.