Why Elevator Pitches Don't Work

Picture this: You walk on to an elevator. It’s crowded and you’re late for a meeting. As the doors close someone corners you and begins to recite a brief, cookie cutter version of his life. He’s thinking this bold approach will get him a job. You’re thinking you can’t get off that elevator fast enough. As the doors open you rush through the doors leaving the him staring at you, incredulous. The elevator pitcher doesn’t get it. All of the experts tell him this is exactly what he needs to do to get a job. If this is the case, why does his elevator pitch turn off so many people?

Because no one likes to be cornered in an elevator, that’s why.

I get that “elevator” is metaphorical and not everyone who gives elevator pitches are actually going to offer resume bullet points between the 5th and 10th floor, but that doesn’t make them any less annoying. It doesn’t matter whether you’re in a one on one interview or a crowded conference floor, no one likes to receive the same pitch that is so obviously given to everyone else.

An elevator pitch is lazy and impersonal

People who are buying or hiring want to feel as if you took time to learn something about who they are or what they do. When you robotically repeat the same cookie cutter pitch, it’s going to turn off the people who you’re trying to reach. If you really want to impress a potential client, employer or buyer, take some time to do a little research. Instead of making it about you, make it about them. Instead of creating a one size fits all pitch, take the time to tailor talks to each individual recipient.

Consider the location

Elevator pitches aren’t necessarily relegated to elevators. Before you confront anyone to sell what you’re selling put yourself in their place. Would you want someone calling your home at 9:00 PM? Would you want someone interrupting you while dining out with family or friends? Would you want someone to interrupt you while having a conversation with a five others at a conference? No. You probably wouldn’t. There’s a reason people make appointments for job interviews and conference calls.

There are ways to pitch without being annoying

In the movies the hero always gets the job after busting in on a CEO who is dining with his family or enjoying a drink with friends because the CEO admires the “go getter”  attitude. In the real world, not too many people like rude, pushy people. However, let’s say you’re at a conference and you’re looking for work. How do you get a hiring agent’s attention without seeming like a smarmy salesman?

It’s easy. Instead of pitching, have a conversation.

Find the types of people you’re looking for and instead of diving directly into a pitch or asking “who they’re with” have a conversation. Talk about the speakers at the conference or what is being served for lunch. Talk about topics that interest you. Eventually the chat will turn to what you both do.  Ask lots of questions to learn about the other party, what he does, his wants and his needs. After that try saying, “I have some ideas I’d like to run by you, may I have your business card to arrange a call?”

Contact first, pitch later

As someone who has been freelancing and consulting for the better part of decade, I’ve come to learn that diving right into a pitch is a turn off. It’s why you avoid the perfume sprayers and kitchen makeover salesman at the mall. You don’t really want to be like them, do you?

By all means, meet the people who you want to meet. Chat them up. Learn about them and find out of you’re a good fit for each other. If you mesh, try taking it to the next level by asking for a meeting. You’ll find the other party now feels comfortable enough to set up a talk and at least hear what you have to say. Chances are, this talk will be a more productive conversation than a five minute pitch where the other person can’t wait to get away from you.

How do you pitch?

How do you do business? Do you pitch first and hope for the best, or do you take time to get to know the other party before launching into the business spiel?

What approach works best for you?

Related Posts Plugin for WordPress, Blogger...
  • http://www.stickyfigure.com Steve Woodruff

    Deb, I think the elevator pitch is very valuable – for the person who comes up with it. It forces us to really boil down our value and our message into a very tight compass – which is a critical exercise. Now, HOW and WHEN and to WHOM it is delivered – yes, there’s a lot of room for critique. But to able to give a person who asks what you’re all about in a succinct and accurate “elevator speech” (not out of the blue, but in the context of a conversation) – that’s a valuable thing.

  • EJ Ellis

    Yep. “Elevator pitch” isn’t a literal term. People are encouraged to think about having only as long as an elevator ride to summarize the thrust of their professional offering. Think of it as an 8 second commercial.

    The point? State your value proposition as succinctly and memorably as you can in a small space of time. Do it in such a way that makes someone (1) remember you and (2) want to know more about you.

    If thoughtfully customized & properly executed, an elevator pitch can help you make a career connection in a coffee shop, at a party, in any social situation. After all, there are many times when you just don’t have time to chat and mingle your way into a customized pitch. Sometimes you aren’t even the conversation initiator.

    And when anyone asks nonchalantly, “So, what’s your story?”, you ought to have a decent pitch in your head that you can quickly mentally customize to respond.

    Make all opportunities count. You never know when you’re actually conversing with someone who can help you make a potential career connection.

  • http://www.elyseburns-hill.com Elyse

    I agree, it all comes back to being real. People want real feelings and real connections now. After this economic crisis, people need to start trusting in each other again, and that will only be done if people believe that others are being true and honest, not by learning a short paragraph by rote and reeling it off at every opportunity. It’s almost like spamming…

  • http://freelancewritinggigs.com Deb Ng

    @Steve – Agreed. It is absolutely essential to learn how to market ourselves and talk about ourselves within a brief amount of time. However, I’m still not a fan of a cookie cutter approach (or pitches, to be honest.) I prefer to learn more about the receiving party before going off on a spiel so I can tailor my pitch to meet his needs. So yes on the brief pitch, no on a one size fits all approach.

    @E.J, – See above. I don’t disagree with you at all. Especially the “what’s your story” part. We should definitely know what to say when someone asks us to tell us about themselves, but I like to wait to be invited to pitch. I also agree that we must make the most of our opportunities – I always say everyone we meet or talk to is a potential client. Always leave them wanting more, but don’t leave them wanting to get away. Choosing the right moment and the right words is essential.

    You both inspired me to revisit this for a future post and discuss how to create the right kind of pitch for a brief window of opportunity.

  • http://www.stickyfigure.com Steve Woodruff

    I really don’t think having a short summary (let’s get away from the word “pitch” because it unnecessarily discolors the conversation) is antithetical to being real and honest – I think it goes hand in glove.
    So, here’s what I say when people WANT TO KNOW what I do (not mechanically sprayed around the room):

    “I help my pharma clients find ideal vendor/partners for their development needs. I’m like the eHarmony of pharmaceutical training and marketing.”

    That’s no more than 2 stories on an elevator ride. And I’ve given countless people that basic summary – with minor variations – in all sorts of situations. It’s neither mechanical nor “canned” in the sense that I use those 2 sentences in the right way to give the clearest possible summary during a very (non-canned, non-forced) conversation. I took a long time to distill it down that way, and it reflects reality – it’s true and honest.

  • http://freelancewritinggigs.com Deb Ng

    @steve – “pitch” does have a sort of smarmy connotation when used in a certain manner, doesn’t it?

    Thanks for the clarification. As you can tell, I’m not a fan of the “in your face” approach. However, you don’t even sound like you’re trying to land clients or sell something which is why your words rock. You’re telling what you do without coming out and saying “You need to hire me because I….” I prefer conversational marketing to the salesman approach.

    Also important is that you tailor your approach for different people. I’ve seen freelancers agonize over a basic paragraph that they rehearse and repeat to anyone who walks by.
    That’s when it gets all canned and awkward. For me, there are two important key points:

    1. Wait until you’re invited to sell before doing so.
    2. Stray from your script.

  • http://amidlifeofprivilege.blogspot.com LPC

    I always want to listen first. I learned in my brief sales career, it’s human nature for everyone to like the sound of their own voice best. So if your elevator pitch is in fact a series of questions, which lead your prospective customer to sell himself on you, infinitely, infinitely, next dimension level more effective.

  • http://siriusgraphix.com Deb Dorchak

    I like to do the “un-pitch” – which is the type of conversation you suggested above. When you take the time to talk to people and get to know them a little first, there’s always an opportunity to find common ground and fit in a casual, non-threatening pitch. When it’s done right, it flows right into the conversation and both parties walk away feeling good.

    And if the opening doesn’t happen right away? No problem and no need to force it. You’ve already made a connection and I can tell you from experience, that person will remember you and come back later on.

  • http://www.freeismylife.com Jackie @ freeismylife

    I think in our “get it quick” world, people are being taught there is a formula to quick relationship building through “the pitch” where I tell you my stats, you tell me if you want to be bothered with me, if not I move on.

    I am “old school” and still believe that relationships of any kind (personal or business) are built over time. It becomes obvious when someone is talking from the script and it comes off fake.

    I just got a pitch email where the person claimed they read my blog, but could not have based on what was in the email. It really made me shake my head in wonder as to how many other bloggers got the exact same email.

  • http://carsonbrackney.com Carson Brackney

    The very idea of the way so many people approach the notion of an elevator pitch has always left me vaguely nauseated.

    I’m not interested in selling myself or what I can do in short face-to-face bursts. There are few things I dislike more than being on the receiving end of a canned and/or “customized” mini-pitch, too.

    Work occupies so much freaking time as it is. Perhaps we could all just enjoy an occasional elevator ride or a conversation while in line at the coffee joint without trying to climb into one another’s wallet.

  • http://www.tommartin.typepad.com Tom Martin

    I love this post. Just the idea that a canned “elevator pitch” is not the end all be all in sales. How often I wish sales folks or anyone for that matter would take the time to understand what I want/need before telling me why I need what they have… but that said, the ability to concisely articulate your unique super power is important for those times on an elevator when some opens the door of opportunity for you.

    Great post.
    @TomMartin

  • http://twitter.com/flyawaycafe Mary Jo Manzanares

    I tune out the minute I hear that canned elevator speech. And you better believe that I can tell it’s canned. The worst are the cutesy ones, “I make dreams happen” that are not only canned but don’t relate any information – and have me running for cover. In a first meeting I think you should be focusing on connecting to the other person, not focusing on yourself so much.

  • http://twitter.com/flyawaycafe Mary Jo Manzanares

    I tune out the minute I hear that canned elevator speech. And you better believe that I can tell it’s canned. The worst are the cutesy ones, “I make dreams happen” that are not only canned but don’t relate any information – and have me running for cover. In a first meeting I think you should be focusing on connecting to the other person, not focusing on yourself so much.