When I was at BlogWorld Expo last fall someone asked me this question, “As a Community Manager, what is more important, talking or listening. Certainly you have to be a good listener, but you also have to be a good talker. You have to know the right words to say for every situation. So what’s more important, talking or listening?”
Before I throw the question out to you, I’ll give my answer. I think anyone can talk and say what people want to hear. Some people can be very charismatic and charming with their words but they don’t mean any of what they’re saying. Listening and truly hearig what a person is saying is a rare gift but an importat one. I think it’s more important to listen, and listen carefully. Talk is cheap, listening is a skill.
Discuss…
