by Deb Ng on April 19, 2009
I’ve been a part of this social media thing for several years now. I’ve been blogging and working online for about a decade. I’ve been building up online communities in some form or another for at least ten years. While I won’t claim to be an expert, I think it’s safe to say I know [...]
Tagged as:
Community Management,
social networking,
Twitter
by Deb Ng on January 17, 2009
I have a friend who’s a big muckety muck at a major phone/Internet provider. I haven’t seen him in a few months, but I keep remembering a conversation we had over the summer. I won’t bore you with all the minor details, but the bottom line is he (and many of his counterparts) don’t care [...]
Tagged as:
Customer Service,
social networking,
Twitter