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Many businesses hire community managers because they hear one might be necessary, but once hired have no clue what to do with him. Is he a customer service person? Does he hang out with the marketing team or is he on board to help close sales? What should you do with your community manager? Customer [...]
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Many Community Managers are fortunate to inherit and cultivate and existing community. Though they will be expected to continue to grow and nurture, the hardest (but to me the most enjoyable) part of the job has already been taken care of – building a community from scratch. With new websites and services going up each [...]
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