Should Every Job Offer a Telecommute Option?

by Deb Ng on August 31, 2010

With the exception of restaurant work, every single job I held throughout the past twenty plus years could have been done on a telecommute basis. Of course there are bits and pieces throughout those years that would have required me to come in once in a while like filing (way back in the day) and in house meetings, but, for the most part, I could have done my work at home with the help of some Wi-Fi and a few networking tools.

Though I freelanced for most of the past eight years that I’ve been working out of my home, I’ve also held a full time job and currently hold a full time contract, all while working out of my home office. In fact, my current job is based in California and I talk with people all over the country.Would it be convenient for me to pop into the main office to take care of business rather than wait for a good time to schedule a conference, call? Absolutely. Is it necessary for me to be close by to do my job well? No.

So here’s what I can tell you about telecommuting:

  • I’m more productive when I work at home. I’m more focused on my tasks and not distracted by the goings on of my co-workers. I’m not subjected to the latest gossip, nor do I have to deal with the co-worker who is always talking loudly into the phone or someone else’s bad hygiene.
  • I work better alone. I don’t have anything to hide, but I’m never comfortable with someone standing behind me breathing down my neck. You can’t really tell a superior to step out of your personal space, though. Can you? At home it’s all my personal space.
  • I save money. I save money on gas, food, clothes and supplies. Most of my business expenses are either reimbursable or tax deductible.
  • Businesses save money. If every worker in an office environment telecommuted, businesses would be able to cut down on large expenses such as rent and insurance. Even with a home base and a few employees telecommuting there would still be a savings of a variety of overhead expenses.
  • It doesn’t take much effort or expense: In most cases telecommuting only requires a computer and a wifi connection. Some businesses might require a bit more heavy equipment, but, really, it doesn’t take much more than that.
  • It’s good for the environment. Less pollution from cars. Less bottled water. Fewer fast food containers.
  • Technical glitches are isolated. If there’s a power outage, fire, server glitch or other issue at the main office, telecommuters aren’t affected. They can continue to work
  • Fewer sick/vacation days: Though we do like to take time off for ourselves, we don’t take as many sick days because we generally work through our colds. We might take to our beds in extreme cases, but sniffles and a bit of nausea don’t generally keep us from our jobs. Also, we don’t have to take full days off to attend recitals, doctor appointments or class events. We might need to take an extended lunch hour, but since most of these things are close to our homes, the time away from our work is minimal.

There are some downsides to working at home as well:

  • Distractions. While I’m less distracted at home, my house has better distractions. The TV, the fridge, music, the web, outside, the pool, etc. The secret to not giving in to distractions (for me) is in scheduling time for everything, but that doesn’t mean these things don’t call to me during inopportune moments.
  • Kids. Sometimes my son likes to throw a tantrum when I’m on a conference call. An office with a door is a good remedy for this, but kids have needs during working hours. I mostly work while school is in session but summer can be a challenge. Day camps and after care programs are a big help and many of these are tax deductible.
  • Loneliness – There are times when I wish I wasn’t home alone, but that’s rare. I talk to so many people for my job during the day, online and by phone, that I don’t feel as if I’m alone. Plus, I go for a walk with neighborhood friends every morning and meet friends for lunch every now and then.
  • Blurry Lines - When you work at home the lines tend to blur. You don’t pack up at 5:00 and leave for the day. You’re always at your job and work always calls.

This is what I miss about working outside of my home:

….I got nothing.

Why some businesses won’t consider a telecommute option:

Truthfully, many business owners don’t trust their workers to stay focused at home. They feel that when everyone is sitting at their desks in the cube farm they’re more productive. I think it works on a case by case basis. There are always goof offs. Generally, the person who goofs off at the office will goof off more at home. Focused productive workers will do well regardless of whether or not they’re working at the office, home or coffee shop.

Also, many business owners like having people close by for meetings or to answer questions. While this is convenient, it’s also something that can be done from a remote location. Thanks to Skype, email and the cell phone we can still reach the people we need to reach at the time we need to reach them.

There’s also meetings. While many of us can agree they’re huge time sucks, meetings are necessary for communication and so everyone is on the same page. This is easily solved by allowing people who work at home to come in for meetings, or to have conference calls or telemeetings.

Really, most arguments against telecommuting have a reasonable counterpoint.

Can everyone telecommute?

There will always be jobs that aren’t open to teleworkers, for example the gas station and the grocery store. However, most desk jobs can be done at home.  While more businesses are allowing a telecommute option, for most it’s a privilege offered to proven employees. However, most writers, bloggers and social media people don’t need to go into an office every day to get the job done.

If whole businesses can outsource to other countries, certainly they can allow their people to work at home.

Edited to Add: Since writing this post, my comedian friends on Twitter (I’m talking to you Chris Garrett and Laura Spencer) are expressing their pleasure at the fact that the Starbucks coffee guy and family doctor don’t work out of their homes. Well, yeah. Not every job should have a telecommute option. However, many business-y, office-y, jobs can and should, but don’t. Very funny, guys.

What do you do? Can it be done at home? What is your best argument for or against telecommuting?

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  • http://www.facebook.com/mediamover Deanna Figueroa

    I agree. I first telecommuted back in 1986-88. Loved it. Of course, I worked more hours & my boss would call at 3 am from Germany, but overall, it was wonderful. I haven’t worked in an office since, but always for myself online. I can’t imagine going to a 9-5 job every day.

    Of course, working for yourself means you’re FREE! to work 100 hours a week :D

  • http://www.facebook.com/mediamover Deanna Figueroa

    I agree. I first telecommuted back in 1986-88. Loved it. Of course, I worked more hours & my boss would call at 3 am from Germany, but overall, it was wonderful. I haven’t worked in an office since, but always for myself online. I can’t imagine going to a 9-5 job every day.

    Of course, working for yourself means you’re FREE! to work 100 hours a week :D

  • http://twitter.com/Carleenp Carleen Pruess

    For my regular employment (I am a research attorney) I currently commute over an hour each way three days/week and work at home two. In reality, my job could be done with perhaps only one day per week in the office, but I think the company is just a bit wary about letting people work at home any more than we already do. However, I am far more productive at home, largely because I have no distractions there, have better resources and tools there, and I tend to get up and get to work much earlier because of when my hsuband gets up.

  • http://twitter.com/Carleenp Carleen Pruess

    For my regular employment (I am a research attorney) I currently commute over an hour each way three days/week and work at home two. In reality, my job could be done with perhaps only one day per week in the office, but I think the company is just a bit wary about letting people work at home any more than we already do. However, I am far more productive at home, largely because I have no distractions there, have better resources and tools there, and I tend to get up and get to work much earlier because of when my hsuband gets up.

  • Joe

    Completely agree with everything you wrote and wanted to add one other point regarding productivity; the commute to the traditional office itself.

    The drive to my last job ranged from an hour (on a very good day and very rare) to up to 2 and a half hours each way (snowstorm for example), with the average being about 90 mins each way. This is three hours each day that could otherwise be spent working. Okay, okay…let’s say an extra 90 mins working and an extra 90 mins for me to sleep in, spend with the kids, have dinner with the family, etc. but in the end, the job still comes out ahead of where they were.

    It’s funny that you brought this up as just yesterday I declined a job offer primarily because the president and owner of the company made such a point of the fact that they *don’t* allow telecommuting and their expectation is that unless I was out visiting clients, I was to be physically in the office (downtown Toronto; another 90 min commute each way). Again, this is a job that entails that access to a computer with Internet connectivity and a phone.

    I think I nipped some severe micromanagement in the bud right there.

  • Joe

    Completely agree with everything you wrote and wanted to add one other point regarding productivity; the commute to the traditional office itself.

    The drive to my last job ranged from an hour (on a very good day and very rare) to up to 2 and a half hours each way (snowstorm for example), with the average being about 90 mins each way. This is three hours each day that could otherwise be spent working. Okay, okay…let’s say an extra 90 mins working and an extra 90 mins for me to sleep in, spend with the kids, have dinner with the family, etc. but in the end, the job still comes out ahead of where they were.

    It’s funny that you brought this up as just yesterday I declined a job offer primarily because the president and owner of the company made such a point of the fact that they *don’t* allow telecommuting and their expectation is that unless I was out visiting clients, I was to be physically in the office (downtown Toronto; another 90 min commute each way). Again, this is a job that entails that access to a computer with Internet connectivity and a phone.

    I think I nipped some severe micromanagement in the bud right there.

  • http://aromatherapy.bellevuemassagetherapy.com/ cawiley

    Suggest reading the book Making Telework Work by Offstein and Morwick. Oriented toward helping companies who want to use telework arrangements.

  • http://aromatherapy.bellevuemassagetherapy.com/ cawiley

    Suggest reading the book Making Telework Work by Offstein and Morwick. Oriented toward helping companies who want to use telework arrangements.

  • http://kommein.com Deb Ng

    Yes, the commute. The commute is why I began working at home. When I lived in Queens, it took me an hour each way to commute into Manhatten (two hours of my day.) When we moved after the baby was born, it would have taken me at least two hours each way. That’s two to four hours away from my home and family each day. I’m sorry, but that’s precious time. Mr.Ng stopped left his city job and found one closer to home for the same reason. I never saw my parents for most of my childhood because they spent so much time on their commutes. It’s not worth it for me.

  • http://kommein.com Deb Ng

    Yes, the commute. The commute is why I began working at home. When I lived in Queens, it took me an hour each way to commute into Manhatten (two hours of my day.) When we moved after the baby was born, it would have taken me at least two hours each way. That’s two to four hours away from my home and family each day. I’m sorry, but that’s precious time. Mr.Ng stopped left his city job and found one closer to home for the same reason. I never saw my parents for most of my childhood because they spent so much time on their commutes. It’s not worth it for me.

  • http://kommein.com Deb Ng

    I start my work day earlier as well, Carleen. People who work at home can work extra hours without compromising personal or family time.

  • http://kommein.com Deb Ng

    I start my work day earlier as well, Carleen. People who work at home can work extra hours without compromising personal or family time.

  • Laura Spencer

    Okay Deb!

    I agree. Most OFFICE jobs can and should be structured to allow for working from home. :)

    It’s also cheaper for the company and uses less energy.

    @TXWriter

  • Laura Spencer

    Okay Deb!

    I agree. Most OFFICE jobs can and should be structured to allow for working from home. :)

    It’s also cheaper for the company and uses less energy.

    @TXWriter

  • http://kommein.com Deb Ng

    I knew you’d see it my way, Laura. ;)

  • http://kommein.com Deb Ng

    I knew you’d see it my way, Laura. ;)

  • Anonymous

    Deb, I am with you I miss nothing about the traditional work environment. Before I started my own business, I worked in the field and from a home office so the transition for me was easy. More employers are shifting to a remote, distributed work force for exactly the reasons you cited – improved productivity, cost reductions, access to a wider talent pool, energy savings. I have found that the employers who are resistant to having at least some of their workers telecommute fear loss of control. It reveals other issues that need to be addressed that, though they don’t realize it, are already having a negative impact on their work force.

  • Anonymous

    Deb, I am with you I miss nothing about the traditional work environment. Before I started my own business, I worked in the field and from a home office so the transition for me was easy. More employers are shifting to a remote, distributed work force for exactly the reasons you cited – improved productivity, cost reductions, access to a wider talent pool, energy savings. I have found that the employers who are resistant to having at least some of their workers telecommute fear loss of control. It reveals other issues that need to be addressed that, though they don’t realize it, are already having a negative impact on their work force.

  • http://teeohem.co.uk/2010/09/blurred-lines/ blurred lines « tom miller

    [...] Deb Ng at Kommein is 100% right. Working from home is not the cakewalk that people think it is. There are times when it's very convenient and you have a lighter workload, sure… but the lines blur. If I'm home, I'll be at my computer. If I'm at my computer, Thunderbird will be open and, if an email arrives, I can't ignore it. I'll deal with it there and then. [...]

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