Comments on: It's Not Your Fault – But it Is! http://kommein.com/its-not-your-fault-but-it-is/ Shared by all. Tue, 07 Feb 2012 02:22:00 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Deb Ng http://kommein.com/its-not-your-fault-but-it-is/#comment-57 Deb Ng Wed, 31 Dec 2008 13:06:22 +0000 http://kommein.com/?p=41#comment-57 Good advice, Martin. You can't please everyone all the time, but you can do what you can to make the experience less unpleasant. Good advice, Martin. You can’t please everyone all the time, but you can do what you can to make the experience less unpleasant.

]]> By: Martin Reed http://kommein.com/its-not-your-fault-but-it-is/#comment-56 Martin Reed Mon, 22 Dec 2008 21:00:49 +0000 http://kommein.com/?p=41#comment-56 You know, if you don't get complaints then you aren't doing your job properly. Community managers can't be everyone's friend. Whilst they need to share part of themselves in order to build and develop relationships with other members, they are not regular members. At times, you'll need to do things that you know will create complaints, but that are necessary. You may need to warn a popular member. You may need to delete the post of an influencer. Prepare yourself for some pointed fingers, as they will be coming your way sooner or later. Don't let them get you down though; instead, see them as confirmation that you are being effective in your role. - Martin You know, if you don’t get complaints then you aren’t doing your job properly. Community managers can’t be everyone’s friend. Whilst they need to share part of themselves in order to build and develop relationships with other members, they are not regular members.

At times, you’ll need to do things that you know will create complaints, but that are necessary. You may need to warn a popular member. You may need to delete the post of an influencer. Prepare yourself for some pointed fingers, as they will be coming your way sooner or later. Don’t let them get you down though; instead, see them as confirmation that you are being effective in your role.

- Martin

]]> By: Deb Ng http://kommein.com/its-not-your-fault-but-it-is/#comment-55 Deb Ng Mon, 22 Dec 2008 17:47:23 +0000 http://kommein.com/?p=41#comment-55 Hi Angela, It's true. The Community Manager sets the tone and is a presence representative of the entire company. So if something is wrong and people aren't happy, the CM has to keep her cool and soothe egos and nerves. Eventually folks will realize not everything in the world is your fault, and they will indeed stick up for you. I love the loyal members of my different communities and it's my pleasure to look out for them to reward them for their loyalty. Hi Angela, It’s true. The Community Manager sets the tone and is a presence representative of the entire company. So if something is wrong and people aren’t happy, the CM has to keep her cool and soothe egos and nerves. Eventually folks will realize not everything in the world is your fault, and they will indeed stick up for you. I love the loyal members of my different communities and it’s my pleasure to look out for them to reward them for their loyalty.

]]> By: Angela Connor http://kommein.com/its-not-your-fault-but-it-is/#comment-54 Angela Connor Mon, 22 Dec 2008 14:38:17 +0000 http://kommein.com/?p=41#comment-54 Truer words were never spoken. The community blames you for everything and it's very important to know the pulse of the community and address things when you can. A good community manager will find that the members will often come to your defense and answer questions on your behalf. I've seen others defend me in blog posts and even encourage those who are simply complaining about something to "ask Angela about it." The way you respond to this blame and criticism and more importantly address concerns, really sets the tone of what the community can expect. Once a few people have had a good experience with you, the word begins to spread. Truer words were never spoken. The community blames you for everything and it’s very important to know the pulse of the community and address things when you can. A good community manager will find that the members will often come to your defense and answer questions on your behalf. I’ve seen others defend me in blog posts and even encourage those who are simply complaining about something to “ask Angela about it.” The way you respond to this blame and criticism and more importantly address concerns, really sets the tone of what the community can expect. Once a few people have had a good experience with you, the word begins to spread.

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