Comments on: How NOT to Treat Your Customers http://kommein.com/how-not-to-treat-your-customers/ Shared by all. Tue, 07 Feb 2012 02:22:00 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Freelance Writing Jobs for February 13, 2009 : Freelance Writing Jobs | A Freelance Writing Community and Freelance Writing Jobs Resource http://kommein.com/how-not-to-treat-your-customers/#comment-173 Freelance Writing Jobs for February 13, 2009 : Freelance Writing Jobs | A Freelance Writing Community and Freelance Writing Jobs Resource Fri, 02 Jul 2010 13:02:07 +0000 http://kommein.com/?p=235#comment-173 [...] or what other changes will be made to the blog this morning. Thank you so much for your patience. Here’s the whole sordid story of what happened yesterday, if you’re [...] [...] or what other changes will be made to the blog this morning. Thank you so much for your patience. Here’s the whole sordid story of what happened yesterday, if you’re [...]

]]> By: Bill http://kommein.com/how-not-to-treat-your-customers/#comment-172 Bill Mon, 16 Feb 2009 16:31:00 +0000 http://kommein.com/?p=235#comment-172 Sounds like the classic case of geek guys who know a lot about the technical side, but not so much about how to handle the customer service issues. Sounds like the classic case of geek guys who know a lot about the technical side, but not so much about how to handle the customer service issues.

]]> By: Rebecca Laffar-Smith http://kommein.com/how-not-to-treat-your-customers/#comment-171 Rebecca Laffar-Smith Mon, 16 Feb 2009 04:32:30 +0000 http://kommein.com/?p=235#comment-171 I'm with those who would appreciate knowing the company involved. They have no legal leg to stand on if you name them because your recounting is entirely fact and personal experience. As a web technician I frequently deal with web hosts, those my clients inadvertently went with and those I personally recommend. I think the opportunity to avoid a trouble hosting company is valuable to all your readers. I'm sorry to hear about your own issues with hosting. The lack of communication or any semblance of a chain of command is terrible. That is not how business should ever be conducted. This experience also re-emphasizes the importance of regular backups. I’m with those who would appreciate knowing the company involved. They have no legal leg to stand on if you name them because your recounting is entirely fact and personal experience.

As a web technician I frequently deal with web hosts, those my clients inadvertently went with and those I personally recommend. I think the opportunity to avoid a trouble hosting company is valuable to all your readers.

I’m sorry to hear about your own issues with hosting. The lack of communication or any semblance of a chain of command is terrible. That is not how business should ever be conducted.

This experience also re-emphasizes the importance of regular backups.

]]> By: Missy (from G34 Media) http://kommein.com/how-not-to-treat-your-customers/#comment-170 Missy (from G34 Media) Sun, 15 Feb 2009 20:13:38 +0000 http://kommein.com/?p=235#comment-170 Hi, Deb: This scares the beejesus out of me, like you, i am only somewhat tech savvy. I'm pretty well versed on the front end of WP, but not the back end. And unfortunately, we are at the mercy of these host companies, if something goes wrong. It's like dealing with car mechanics. Oy! Sorry to hear of your troubles, the way your host dealt with it, was/is truly scary. Shame on them. Hope you get this resolved. And switch. Hi, Deb:

This scares the beejesus out of me, like you, i am only somewhat tech savvy. I’m pretty well versed on the front end of WP, but not the back end. And unfortunately, we are at the mercy of these host companies, if something goes wrong.

It’s like dealing with car mechanics. Oy!

Sorry to hear of your troubles, the way your host dealt with it, was/is truly scary. Shame on them.

Hope you get this resolved. And switch.

]]> By: Josh http://kommein.com/how-not-to-treat-your-customers/#comment-169 Josh Sun, 15 Feb 2009 02:01:41 +0000 http://kommein.com/?p=235#comment-169 Try Synthasite free hosting, free hosting and a top notch customer support team. Try Synthasite free hosting, free hosting and a top notch customer support team.

]]> By: Lou http://kommein.com/how-not-to-treat-your-customers/#comment-168 Lou Sun, 15 Feb 2009 01:32:31 +0000 http://kommein.com/?p=235#comment-168 What a nightmare!! I am really thankful that you are a persistent and resourceful person, because I really missed your site. I'm so glad to see you again! What a nightmare!!
I am really thankful that you are a persistent and resourceful person, because I really missed your site. I’m so glad to see you again!

]]> By: Gail Hennessey http://kommein.com/how-not-to-treat-your-customers/#comment-167 Gail Hennessey Sun, 15 Feb 2009 01:26:13 +0000 http://kommein.com/?p=235#comment-167 Couldn't understand why I couldn't get your website to come up the last two days. I really have come to enjoy starting my day with your website. Glad you are back up and so sorry that you had such horrible time with your server and their representatives. Gail Couldn’t understand why I couldn’t get your website to come up the last two days. I really have come to enjoy starting my day with your website. Glad you are back up and so sorry that you had such horrible time with your server and their representatives.
Gail

]]> By: Sunday Oliver http://kommein.com/how-not-to-treat-your-customers/#comment-166 Sunday Oliver Sat, 14 Feb 2009 23:38:04 +0000 http://kommein.com/?p=235#comment-166 I think you were smart to know when to play ball with your dog. My experience as a tech writer tells me that techies often don't even know that they're bad at communicating; ineptitude on a grand level could be the problem. A review on this would be a boon to all would-be bloggers and website owners. I hope your money gets refunded and that you have some time to unwind. I think you were smart to know when to play ball with your dog. My experience as a tech writer tells me that techies often don’t even know that they’re bad at communicating; ineptitude on a grand level could be the problem. A review on this would be a boon to all would-be bloggers and website owners. I hope your money gets refunded and that you have some time to unwind.

]]> By: Pamela/Blondiewrites http://kommein.com/how-not-to-treat-your-customers/#comment-165 Pamela/Blondiewrites Sat, 14 Feb 2009 15:00:38 +0000 http://kommein.com/?p=235#comment-165 Sorry to hear what you are experiencing now. If you ask to talk to a manager or supervisor, the person on the receiving end of that request, must put you through to the correct person. I have experience with this aspect of business. I would contact the host company and explain to them that if you are not put through to a supervisor, you will be contacting the BBB. If the supervisor will not allow you to fix the problem, informhim that you want a refund for all your troubles and move off the host. If they refuse to refund your money, which seems like you were scammed anyway, report them to the BBB anyway. Sorry to hear what you are experiencing now.

If you ask to talk to a manager or supervisor, the person on the receiving end of that request, must put you through to the correct person. I have experience with this aspect of business.

I would contact the host company and explain to them that if you are not put through to a supervisor, you will be contacting the BBB. If the supervisor will not allow you to fix the problem, informhim that you want a refund for all your troubles and move off the host.

If they refuse to refund your money, which seems like you were scammed anyway, report them to the BBB anyway.

]]> By: Kristen http://kommein.com/how-not-to-treat-your-customers/#comment-164 Kristen Sat, 14 Feb 2009 11:51:17 +0000 http://kommein.com/?p=235#comment-164 I hope that you get your money back. And I too agree that you should write a letter to the CEO and Better Business Bureau. My husband did this for our cell phone provider that was messing us over and it did resolve the issue quickly. I hope that you get your money back. And I too agree that you should write a letter to the CEO and Better Business Bureau. My husband did this for our cell phone provider that was messing us over and it did resolve the issue quickly.

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