How Foursquare Can Help to Reward Existing Customers and Bring in New Business

by Deb Ng on August 8, 2010

Foursquare doesn’t get as much respect as many of the other online communities. I’ll even wager it’s one of the most misunderstood tools in the social networking/social media space. It may look as if it isn’t handy and may appear to not allow for much privacy, but like all tools and apps it’s dependent upon how you use it.

It may seem as if foursquare doesn’t stimulate conversation in the way that Twitter or Facebook does, but it allows us to share travel tips and recommendations with friends, even if there’s not much in the way of back and forth banter. It may even seem as if we’re inviting a whole lot of trouble by alerting people to our locations every time we step out of our homes, but responsible users know to only include trusted friends in their networks and to keep personal details personal.

With all that said, I thought it might be interesting to explore the ways businesses can use foursquare to reward customers for their loyalty and encourage new business.

Foursquare Mayorships, Points & Perks

It sounds kind of silly to  think of someone as the “Mayor of Stop’ N’ Shop,” doesn’t it? But what if there were perks beyond that of a virtual badge? What if there were discounts and freebies coming with a Mayorship? What if users earn points for every check in, points to be used for prizes, discounts, and special passes? All of a sudden foursquare isn’t so silly anymore…and it’s happening. Businesses are now looking into ways to provide goodies for loyal users. In fact, Starbucks is already offering discounts based to their Mayors.

Fourquare opens up a whole new world of marketing and promotional opportunities. It’s one thing to put an ad in the paper and have a sale. Certainly loyal customers will come out for sales event. However, customers who are rewarded with points or perks every time they check in to a location will have more reasons to drop by for a visit. Mayorships and checkins don’t have to Facebook clutter, they can be put to something useful. Plus, it will help to encourage new business.

Putting Your Business on the Map

When customers and patrons add your business to foursquare it’s a whole new way to reach customers. Consider some of the ways to use foursquare to bring in business:

  • Local businesses can band together and use foursquare to host virtual scavenger hunts.
  • Reward out of town travelers who restaurants or hotels using foursquare.
  • New members of the community can use foursquare where to find products and services.
  • Business can offer discounts and perks to loyal customers who check in to foursquare.
  • Business can learn more about the businesses around them for cross promotion using foursquare.
  • Reward users by showing their check ins on a prominently displayed computer screen somewhere in your shop or restaurant…or display a feed specifically for check ins to your business.
  • Reward users by having a special event exclusively by foursquare users. Non users will want to get in on the next one and will be sure to visit more often.
  • Have a contest among your customers to reward power users at the end of each month or year.

When it comes to foursquare for business, the possibilities are endless.  It doesn’t have to be a silly game, leading to Mayorships and bragging rights. Use it to rally your community and cross promote local businesses, organize a charity event and reward customer loyalty.

Being the Mayor of the local supermarket doesn’t have to be useless or laughable. If handled properly it can be a coveted title.

How will your business use foursquare?

For more details about how foursquare can benefit businesses please read:

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  • http://www.jchewitt.com/?p=137 Deb Ng Has Bright Ideas for Foursquare

    [...] Here’s an excerpt of the full post: [...]

  • http://www.abnormalmarketing.com Fiona Bosticky

    Excellent tips for getting small businesses to engage in Foursquare. I think there is big potential for this. It really could be a great way to drive customer loyalty, and as you have shown Deb, there are great possibilities for experimenting with what might work.

  • http://shemeansbusiness.wordpress.com rhonda hurwitz

    Question about 4 square…city phenom, or is it also happening in the ‘burbs? I have a client with a chain of 3 stores 90 miles outside of NYC…was thinking of trying it with him. Have you seen any data on adoption out of urban areas?

  • http://freelancewritinggigs.com Deb Ng

    Hi Rhonda,
    I live in suburbia and we use Foursquare here. It may not be as widely used as in the city but I can tell you many of my neighbors are into it and we help to add in our local businesses to help them grow. Also, when I visited my sister in Upstate New York, a very rural area, most of the restaurants and the motel we stayed in were all on Foursquare.

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    [...] blog post on Kommein offers tips on how you can use Foursquare promotions to reward your [...]

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