Doing Business on Sundays: Good Customer Service or Poor Family Values?

by Deb Ng on July 24, 2010

Warning: Old lady rant up ahead.

You know what I miss? I miss the early 70′s when stores and businesses were closed on Sundays. It wasn’t a religion thing as much as it was a family thing. Sundays were for spending time with families and that’s exactly what we did.

Most families I knew growing up during that time spent Saturdays doing some chores and visiting with friends and family. Sundays were for church, if that was your thing, and then hanging out. It was for reading the Sunday paper, relaxing in the backyard, going to the beach or a picnic, playing with neighborhood friends or having an epic Sunday dinner. The last thing on anyone’s mind was work. We were allowed to relax and didn’t think of how we could fill our day with shopping and more chores.


Closed on Sunday

Malls were closed. Utility companies were closed. Banks, supermarkets and hardware stores also closed up on Sundays because they wanted their employees to enjoy time with their families too. It was a way of life for us. There was nothing so important that we needed to go to the mall on Sunday. We went to the stores during the week or Saturday and anything we forgot, could keep until Monday – or we borrowed from close by family members or neighbors. We didn’t call customer service lines because there wasn’t anything happening that couldn’t wait until Monday. If our power went out we lit up the Coleman lanterns and played a game. It would never occur to us to find someone to handle our issue on Sunday. Sunday was a day of rest and we understood that. What kind of person would make employees work on Sunday? The only kinds of places open on Sunday was the newsstand – usually until church let out – and some restaurants, usually chains. Family run, Mom and pop restaurants were rarely open on Sunday.


Is it really so important to have everything open on Sunday?


I’m not quite sure when we lost Sundays as a business day. I can attest that life is certainly more convenient now. I can call a 24 hour hotline to offer feedback on my shampoo or buy a week’s worth of groceries at the supermarket at 11:30 on a Sunday night, but is that really so important? We’re sort of not trained to think of Sundays as relaxing family days anymore.

Are we spoiled?

I often wonder if life is better with 24 hour service. Personally, I think it’s made us more demanding. We expect service at all hours of the day and night, even stuff that can wait a while.  When everyone shut down on Sunday, it wouldn’t occur to us that someone should be working, catering to our every whim.  Now, everything has to be instant.

I once worked for someone who needed me to come in on a Sunday. I told her I had family plans and she said, “Are you telling me you have a life? Well I have a business. Decide what’s more important.” We shouldn’t have to make such choices.

I understand plenty of people choose to work weekends and don’t mind. What if this sort of thing wasn’t the norm? What if stores and businesses still remained closed on Sunday?

What would you do with your time?

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  • http://amidlifeofprivilege.blogspot.com LPC

    And you know, they still manage to take weeks and weeks of vacation in Europe. Nobody works during those vacations, and their economies aren’t so much worse off than ours.

  • http://150by40.wordpress.com lorrie

    its still good to have some resterants open on sunday because if you’re on vacation and need to stop its good to know somethings open but i know what you mean my town has most things closed sunday of course its a small town.

    also with my business my clients can’t tell that its sunday they just need care, im a petsitter

  • http://www.virginbloggernotes.com Jean Sarauer

    I like to create my own ‘Sundays’ regardless of what the day of the week may be. In my youth, Sundays carried huge expectations . . . church in the morning, dinner with extended family, visiting others after that, and more church in the evening. I didn’t have a moment to think, relax, or just ‘be.’

    I love having a day of my own choosing each week where I can do what I want, when I want, with whoever I want. For me, Sunday is a state of mind.

  • https://twitter.com/tweetsbytoni Toni Sciarra Poynter

    I love the concept of Sunday being truly a day of rest, whatever that means to us personally. I have a friend who has started to view and live it that way, and he says it makes a big difference in his quality of life. The brain needs rest and time to process what it has encountered, just as much as it needs stimulation and challenge. And yet I work through Sunday constantly, especially now that I work independently. Maybe we should start a “take back Sunday” movement. Thanks for the “old lady rant.” I’m right there with you.

  • http://wahmsuccess.com Sharon

    I think part of the problem is that most families these days are two income households. Back when I was a kid, and my mom was home with us, yeah, she could do her grocery shopping on Monday morning, and run errands all week long, especially once both my brother and I were in school. Now, though, most families have both parents working all week, and of course, we can’t forget about the large number of single parent households. I wonder what these families would do if everything were still closed on Sundays. It’s one of the reasons my husband and I made the decision that I’d be a WAHM, which gives me a more flexible schedule. So we can spend Sundays going to church and having family get togethers and just hanging out with each other. It’s my hope that my kids will have the same warm, fuzzy memories of Sundays as I do ;-)

  • http://www.allandouglasdesigns.com/blog/ Doug Bittinger

    I love this post! What I would do with the time is just what I do with the time now; reserve it for being at church and with my family. 6 days a week I’m as bad as anyone about needing to have “three balls in the air” at all times (um… I’m talking about juggling tasks here) or I don’t feel like I’m being productive, but on Sunday that has to be shut down and we rest together. Why has most of the country lost that concept? Simple: greed. But I don’t want to go negative on you so I’ll just say thanks again for the great post.

  • http://dhcookerati@aol.com DianaHayes

    We do our shopping on Sundays – right after church, because it’s convenient. We also do a little work to get things ready for the week, but we’re not very quick about it, and we have a family dinner if we can. I don’t need everything closed, but I will say that when my husband worked in a restaurant, I did resent that he worked on Thanksgiving and we couldn’t visit the family for dinner… until traffic was so bad on Thanksgiving and we moved the extended family dinner to Saturday.

  • http://dbeartoys.blogspot.com Marlene England

    Love all the insights here. My husband and I own an independent toy store that’s closed on Sundays. We find that most customers respect our decision to have one day a week when retail is on the back burner. Certainly helps us keep our sanity!

  • http://www.brandoneley.com Brandon Eley

    I grew up in South Georgia and lots of places are still closed on Sundays! I’ve always admired Chick-Fil-A for growing into such a large fast-food chain and making the decision to stay closed Sunday.

    I think if that’s something you personally believe in, then you shouldn’t go against that just to make a few extra dollars or because it makes “good business sense.” I think that’s one of the biggest problems in the business world today–people don’t think their principles and values apply to business. “It’s just business” is a common saying. Sad, really.

    That said, I don’t personally mind it. I work long hours during the week and love to catch up on the weekends. Sunday is usually the day where I suddenly realize I hadn’t done something that I needed to do before the weekend was over. If I don’t get it done then, it’ll likely be another whole week.

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