Even WalMart understands the need for Community. Actually WalMart totally gets the community thing. The have their 11 Moms blogging network, with accompanying BlogTalkRadio shows, they know the importance of community and a heavy web presence. They’re also making sure to get the most bang out of their social media buck because they’re hiring a Community Analyst. It’s a great way to assess the needs of the consumer.
Here are some details:
The Community Analyst is an advocate for the community initiative and all its components (e.g. classifieds). He or she identifies best practices and insures no inappropriate content gets on the site, or is identified/escalated in the organization or media. As a part of supporting the community team, this individual is responsible for making sure performance of the experience meets expectations, including timeliness of the user generated content experience. As a subject matter expert for community, they will deliver reporting and insights for all community functionality to advance the organization’s knowledge about online community. Key success metrics for the role are zero internal or media issues, uptime/responsiveness/customer service metrics, and delivery of reporting metrics and insights.
They’re looking for skills to:
*Strong analytical skills
*Experience developing reports/custom inquiries and with
execution of dashboards and reporting
*Retail Industry experience is a plus
*Familiarity with online marketing metrics such as ROI,
click-through rate, cost-per-click, conversion rate, average order
*Skills at working with proprietary and leading web site
*High Level of Comfort with MS Office, specifically MS Excel,
MS Access and Power Point
*Ability to organize and prioritize multiple requests or
escalate unresolved issues when necessary.
*Previous vendor management experience.
*An understanding of and passion for online community and
This isn’t a job for the sweats and bunny slippers crowd. You will have to go into the office in Brisbane, California. Since WalMart is destined to survive the current crisis with the economy, and their stock is actually up, it doesn’t seem like a bad gig to have. Check out full details for this gig at Forum One Networks.