From the category archives:

Twitter

Twitter is more than just idol chatter, it’s an important tool for research, learning, sharing, and, yes, even finding social media jobs. Those of us who spend a fair bit of time on the social networks know that they present some amazing opportunities. Using Twitter to find social media jobs doesn’t have as much to do with searching for listings as it does with engaging with others and acting the professional.  Here are my favorite tips for using Twitter to find work:

1. Everyone is a potential client or employer

Everyone on Twitter has the potential to either hire you or know someone who is hiring. That means the people who you’re discussing the weather or parenting tips with might one day need your services. And you know what else? When it comes time to hiring someone, many people would much rather say, “Hey so & so  who I talk to on Twitter every day really knows his stuff, wonder if he’d be up for the challenge?” than have to deal with resumes and Craigslist listings.

2. Think about who is following you and what you’re saying

So if everyone is a potential client or employer, that means they’re probably paying attention to what you’re saying.

  • If you talk about your work or projects but spend the whole day on the social networks, they may think there’s a lot of goofing off happening.
  • If all your Tweets are assaults on companies, brands or individuals, they may wonder when you’re going to publicly turn on them.
  • If you swear or you’re racy with your Tweets they may wonder if you’re the right person to represent their business or brand.

If you’re using Twitter as a job search tool, or in hopes of landing a new client, what you say can (and will, in some cases) be used against you. That isn’t to say you shouldn’t enjoy yourself, just be mindful of what you put out there – and how others might view you.

3. Use Seesmic or Tweetdeck to follow job-related search terms

Take advantage of the search function on your favorite Twitter apps.  Keep search windows open so you can view Tweets from job boards, search terms such as “social media jobs” or “community manager jobs.”

4. Use Twitter Job Search

Twitter Job Search is a search engine aggregating all the job listings around Twitter. Use it for your favorite search terms. It’s quick to load and will bring up some awesome results. However, some of the results aren’t really having to do with the search term, but that happens with just about all job search engines.

5. Follow the people who share job opportunities

There are so many people and profiles who share links to gigs. Learn who they are and follow them. Here’ s a list to start you off:

Do you have any great Twitter accounts to follow for job search? Please share in the comments!

6. Follow the brands and businesses that interest you

If you’re hoping to be hired by a particular brand or business, follow them. Learn about them. Engage with them. A few years ago, when I was in the running for a community manager job, I cinched the gig by following the CEO of the company. Not only did we interact but he was impressed by how I interacted with the online community and the job was mine. This isn’t to say you’re guaranteed a job simply because you follow the right people, but it doesn’t hurt to learn about a brand and the way they do business by reading their tweets and watching them engage with others online.

7. Don’t spam people with your job requests

Spending all your Twitter time asking others for work is annoying, spammy and reeks of desperation. If you learn of an available job, it’s OK to ask for details. Find out where to send your resume and cover letter. Don’t Tweet out about how you’ve been unemployed for 8 months and you’d like someone, anyone, to give you a job. Besides, desperation means you’ll get lowballed.

8. Take care with your Twitter page & bio

If the people who hire are online, they’re checking you out as well. Don’t forget to update your Twitter page and bio in a professional manner. Make sure your contact details are current and you list your areas of expertise. Have a friend look it over to make sure it’s clean, error free and professional.

9. Don’t be a pain in the butt

Don’t follow people on Twitter specifically to ask them the status of your application or resume as it gets kind of annoying. It takes time to choose a worthy candidate and if your details weren’t rejected right away it means you didn’t suck right out the gate. Give the hiring agent time to go over all the applications and make an informed decision. It’s fine to be enthusiastic about wanting a job, it’s a while other story to pester someone on Twitter to make a decision.

10. If necessary, create two Twitter accounts

If you like to be negative, racy, ranty or unprofessional, create a second Twitter account for only friends who are interested in that side of you. Having a second, professional Twitter account will help a potential employer to see your responsible side. My preference is to manage one Twitter account only. However, it depends on your purpose. For a job seeker, two will allow you to cultivate your different personalities, and also, your friends who aren’t interested in your job search don’t have to deal with job-related Tweets. Keep in mind that there is always a chance your potential employer will see those Tweets while searching for you online. If you’re going to truly X-rated, you might want to go the protected Tweets route.

Do you use Twitter as a job search tool?  What are some of your tips?

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I don’t have a specific Tweet ratio or formula when hanging out on Twitter. I let them fly when the mood strikes and say what’s on my mind. I don’t compare linked to unlinked Tweets, though I try not to be spammy, and I don’t count other people’s links unless that’s all they Tweet out. I read lots of posts about how to Tweet and how to behave on Twitter. Personally, I don’t think there are any hard and fast rules, but, rather,  proper etiquette to follow. Still, I wonder if I’m doing it wrong.

You see, I Tweet too much.

I wish the world a hearty good morning when I log on, and share details throughout my day. Yes, I’ll tell you what I’m doing for lunch but I’ll also share how I walked it off. I’ll divulge pearls of wisdom from my eight year old and discuss current affairs.  I talk about what’s on TV and share details about my job. I link to blog posts – from me and from other bloggers – and upload images.

Sometimes that’s a turn off.

Not for me. I’ll keep talking until the people are all gone, sort of like when I’m at a party. However, plenty of other people aren’t into seeing nothing but my incessant Tweets in their Twitter stream. I don’t know why this is, to be honest. I think I’m an excellent conversationalist. Still, on days that I’m especially prolific I find myself caught in the dust of my rapidly exiting followers. Being a chatterbox provides another useful skill: the ability to clear a room.

Every now and then I’ll ask if I’m Tweeting too much and receive just enough ego-pumping, “No way, your Tweets rock!” comments to keep me going, yet my follower count drops so fast I feel the breeze. I think of my Dad on these occasions. He used to tell me, “Your true friends will always be there for you.” Oh wait, he never said that, he used to say, “Deborah, you’re wearying me. Please stop talking.” Good times.

I studied the Tweeting habits of the Twitterers with mega-follows – I’m talking the 25,000+ crowd. Some of them Tweet nothing but links. Some of them don’t Tweet at all. Some of them Tweet all day and some of them only Vanity reTweet.  No formula for success. No rules. No ratios.

Every now and then I’ll start to do a study on my Tweets and compare a prolific day to a low Tweet day. The problem is, I don’t have many low Tweet days at all. Even after I log off, I’m on my Droid, sharing pictures of the latest harvest or talking about what’s on the Kindle. It’s an addiction for sure, but it’s better than smoking.

If you are what you Tweet, I wonder what all this makes me?

On second thought, I don’t want to know.

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A couple of years ago, a woman who was part of a community I managed took it to heart every time someone stopped following her on Twitter. She monitored her account very closely and each morning ceremoniously announced with a “Buh Bye!” all the people who unfriended her the day before.  Though I would probably be hurt if a close friend or someone I built a relationship with over the past year dropped me from a friends list, I also understand why people who don’t really know me decide not to follow me.  It could be because we don’t agree in many areas or that I Tweet too much. I know that it’s not personal and I don’t take it that way. That’s why I don’t understand the practice of publicly shaming unfollowers.

Mass Unfollow

A few months ago I was going through my Facebook friends and realized I didn’t know half the people who I allowed to view my profile. Unlike Twitter, the people who have access to my status on Facebook have access to much of my personal life including pictures of my family, local events, and conversations with intimate friends, family and neighbors. I decided it was time to rethink my Facebook strategy and  edited the list to only include family, friends and a few social media people who I enjoy. I created pages for my former freelance writing blog and Kommein so that those wishing to receive updates or keep track from a business standpoint could do so while allowing me to have a private life.

I also did a mass unfollow on Twitter over the weekend. Again it was nothing personal. Many of the people I unfollowed didn’t even follow me in return, but it wasn’t even about reciprocity. Some people hadn’t updated in over a year, some people are too negative, some just want drama and controversy, and some people I just don’t know or agree with. I followed plenty of people on the recommendation of others, or automatically because they followed me first and we just didn’t jibe. It’s not a personal thing at all. People move on. I’m not into cliques and exclusive clubs but neither do I believe we have to be friend’s with people we don’t necessarily get along with.

Oh For Goodness Sakes…

So I was kind of surprised when I saw this Tweet this morning:

I recently lost a follower, and thanks to http://who.unfollowed.me I know it was @debng #whounfollowedme

This is one of the more polite Twitter unfollow messages I’ve come across. Some are rude and I’ve even seen fights break out. I’m not sure I see the logic in shaming the people who don’t follow us. People drift apart. Relationships don’t always last. I get it if it’s someone we care about, and in that case I might contact the other party to see if I can repair the relationship. But a total stranger? What’s up with that?

Darn It, It’s Nothing Personal

Now, I understand being curious about people who unfollow, but I don’t understand why the public shame announcement? I liken it to a party. When we’re at a party we talk to different people. Some people we get along with very well and others…not so much. We may take phone numbers and email addresses for the people who shared common interests and goals, but the people who we don’t quite see eye to eye, we mostly likely won’t pursue a relationship.

If you’re going to be active with lots of friends and followers, you’ll have to consider that people will unfollow you on a daily basis. Most of the time it’s because they realize they have nothing in common or that you don’t share the same philosophy. If you wouldn’t yell at a co-worker or acquaintance from a street corner because she’s not your BFF, why would you do it on Twitter?

Am I off base? Would love to get your thoughts on this one.

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Do You Follow Friday?

by Deb Ng on June 18, 2010

in Twitter

twitterbirdAt first glance the whole Follow Friday thing on Twitter seemed like an interesting idea. I’m always on the hunt for interesting people to talk to, so why not receive recommendations from others? Every week I joined in with my #FF’s and @’s. Until one day someone said to me, “Deb, why do you recommend these people. Is it because they’re your friends, or that they’re writers, or bloggers? Give us a reason.”After that I editorialized: “Follow these terrific writers,” I’d post, using the remaining characters to squeeze in a few recommendations. But I wasn’t feeling it. As I found myself with fewer characters to work with, I worried that I was excluding people. Follow Friday was a popularity club and I’m not into cliques.

I began watching other people’s Follow Friday recommendations and sure enough they were pitching the same recommendations to the same followers each week. No one was adding anything new. Plus, I wasn’t really following any of the Follow Friday recommendations and after a couple of informal Twitter polls I learned that no one else was either. Every time I asked if anyone followed any of their Twitter friends’ Follow Friday recommendations, most admitted that they rarely do.

I like the idea of Follow Friday but I think it turned into something different than intended. I find my Twitter name listed among several other @’s and I don’t know why. Do these people like something I wrote? Do they read my blogs? Do they want me to get them in as a speaker for BlogWorld? I don’t know and frankly I’m at the point where I don’t even pay attention to the Follow Friday recommendations.

So I’m wondering if I’m the only one who isn’t really into recommending folks for the sake of recommending them.

Do you Follow Friday? Do you follow the people who are recommended? Tell us why…

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I recently tried an experiment. I decided to see what would happen if I protected my Tweets. I’ve never been a fan of protected Tweets only because I’ve never been a fan of exclusive clubs and online cliques. However, I understand that some feel the need for privacy. So I decided to lock ‘er up and see what would happen if I made the @debng Twitter account only available to select followers.

Keep in mind this isnt usually how I roll with Twitter. While I don’t follow every single person who comes along, I do enjoy having the ability to interact with a diverse group of people. Sort of a more the merrier thing. The folks on Twitter have shown me many kindnesses over the years. I’m afraid I’d miss out on getting to know some interesting people if I locked down.

But heck, an experiment is an experiment.

Here’s what happened:

  • Emails from followers requesting I don’t shut them out: The day I announced I was going to lock up my Tweets I received about 20 or 30 emails requesting I don’t do so. The people I enjoyed sharing with? They enjoy sharing with me as well and didn’t want to lose that. Folks wanted to be sure I was following them so they wouldn’t get excluded.
  • No retweets: Locked Tweets mean fewer retweets. I didn’t really think of this when I began my experiment but anyone who enjoys watching a Tweet go viral would miss out on this little perk if choosing to make Twitter friends and followers an exclusive club.
  • No Google love: Locked Tweets aren’t picked up by Google. Though for those wishing to lock their Tweets this is probably a non-issue. If you’re looking to receive traffic to links or get your name out there, this is worth a consideration.
  • More privacy: As I follow over 6,00o people, I can’t really say I have privacy but for those with fewer friends and followers there’s the ability to tweet information without having to worry about their tweets getting into the mainstream. There’s also the ability to say what you want without having to worry about arguments or flame wars.
  • Outsiders are Outsiders: Have you ever jumped into a Twitter conversation with someone you don’t follow simply because it looked interesting? You can’t do that with a locked Tweet. There’s no responding to friends of friends with uninterested parties.

I was uncomfortable with protected Tweets because it reeks of exclusivity, something I’m not really into. I do see why some folks prefer to go this route, however it’s not for me. Even for a short bit of time it caused me to miss out on some perks including cool sharing and meeting new people.

To me, protected Tweets defeat the purpose of Twitter. I see it as only wishing to converse with the same few people who comment on your blog posts or  who you Skype with each day. Maybe those who are protective can correct me if I’m wrong, but it deters community building. I’ve been told by some Tweeters that if they want to follow someone interesting and that person has protected Tweets, they’ll reconsider the follow. They don’t want to jump through hoops.

I belong to some private groups. I have a protected family forum so my brothers, sisters, mom and I can all share images of our kids and talk about our lives without having to worry about the real world coming. Plus there are email groups, Yahoo Groups and other ways to keep in touch privately with a clique. I guess that’s why I don’t get the private Twitter thing.  I’ve never been a fan of cliques.

What are your thoughts on the protected Tweet. Do I have it all wrong?

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twitterbird

I’m not a big fan of the social media police, that is, the folks who list rules and regulations telling us how to act on Twitter or Facebok. Not that they’re far off, but as far as I’m concerned it’s all etiquette mostly. The people who make the rules for the social networks are the people who own the social networks. The rest of us should mind our manners and not do things that are rude, but who are any of us to determine the rules?

With that said, I’d like to discuss a pet peeve, something that sticks in my craw every time I see it:

The Vanity Retweet

In case you’re not familiar with it, the Vanity Retweet is kind like a brag. It’s like saying, “Hey guess what? Someone said my name on Twitter today!!!” (OK, so I made up the term, but you can call it whatever you like.) So if someone Tweeted, “Hey @debng,  liked your blog post today” it would be a Vanity Retweet for me to retweet to re-blast that to 8,400+ followers. Really, is that information that I should share with everyone?

I don’t know why Vanity Retweets bug me so much.  Maybe it’s because I don’t think anyone would care if I retweeted that someone liked my blog post or  said that I’m a nice girl. In fact, if I Tweeted everything people said or Tweeted to or about me or my blogs, it would get downright annoying. I’ll even go as far as to say it’s rather egotistical – at least it appears that way to me.

I’m old and cranky, though. I could be wrong about the Vanity Retweet. Perhaps there’s value in it after all?

Tell me what you think. Are you a Vanity Retweeter? Why or why not?

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twitterbird

Every day I do a Twitter search to see who is talking about the business I work for. It allows me to say what folks are saying about us, and also if there are any users or potential users having trouble with the service. If I see someone using our service for the first time or asking questions about how it works, I reach out to them to see if there’s any way I can help. I also find the users who are having a bad experience and see what I can do to difuse the situation. Most folks seem to appreciate the Twitter presence, but I heard from someone today who thought it was a little too “Big Brother” for him.

Now,  regulars to Kommein know I believe businesses should have a heavy web presence. However, the gentleman who was put off by my Twitter trollage had a good point. It is a bit off-putting to know businesses are reading and digesting our comments. Comments we don’t expect them to see.

Here’s the thing, though. The guy threw out the information on Twitter. He has several thousand followers. So if he wanted the information to be kept private, he wouldn’t have told the world, right? And really, wouldn’t you rather know a business had a person on staff monitoring the social network to fix potential issues – it’s better than not getting a response at all, right?

So I’ll ask you. Is it crossing a line for a business to have someone on staff who monitors the social networks…or is it just good customer service?

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You Are What You Tweet

by Deb Ng on January 22, 2009

in Twitter

twitterbird

I recently unfollowed a couple of people from Twitter. The first I unfollowed because of spam. I stopped following the second person because most of her posts are laden with profanity and followed up with “Don’t like swearing? Too bad. Don’t follow me then.” Well ok. I don’t follow people for the sake of haiving a large pool of followers, anyway.

I’m not a prude.  Though cursing doesn’t hold the same pleasure for as it did during my teens, I’ve been know to throw out a bad word now and then, particularly if pain is involved. However, I’m of the belief that creative people can get their points across without resorting to profanity or vulgarity.

You are what you Tweet. Whether you use Twitter for business or pleasure, folks have to think about what they put out there. Employers are cruising Google and the social networks to see what employees and potential employees are up to. Maybe some people don’t think about this stuff – or even care. I do. I care how my community sees me and the example I put forth.

The folks I meet on Twitter are friends, colleagues and even perhaps important business contacts. Why turn them off? I’m not saying not to be you, but it’s always a good idea to take some time out and think about what we’re tossing out there.

When you use Twitter, does it matter to you what your followers think?

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twitterbird

A little less than a year ago, I was making my rounds on Twitter when I came across a tweet from Darren Rowse. He was traveling back to Austrialia from SXSW, and his reserved seat was of the uncomfortable variety.  He wanted to know if anyone had a connection at Qantas who could help him with an upgrade. Why, yes. Yes I did. My childhood friend Linda now lives in Australia and works for Qantas. We Tweeted back and forth throughout the night regarding seat preferences (Darren prefers aisle) and reservations. No emails were exchanged except between Linda and I. By the time Darren was ready to board his flight he had a coveted exit row seat. We couldn’t swing first class, but we got the next best thing. In fact, when he got to the desk, the attendant asked him who he knew at Qantas to get that seat.

As we tweeted the details back and forth I realized this Twitter is a very cool tool. Can’t find something? Throw it out on Twitter. Need a contact person? Throw it out on Twitter. Need an upgrade? Throw it out on Twitter. Looking for a job? Check Twitter. Want to see how folks feel about your business? Search Twitter.

Tweeting Up a Pirate Ship

I came across another cool Twitter story yesterday at Chris Brogan‘s blog. Chris and his fellow “pirates” Justin Levy and Colin Browning wondered if they would be able to get their pictures taken aboard the famous Pirate Ship “The Song” at the Treasure Island casino in Las Vegas. Chris and Justin asked around on Twitter to see if anyone knew anyone who could arrange a photo op on the pirate ship. Brandie, who handles interactive marketing at the Luxor, reached out to the small band of pirates and made the magic happen. There was a little more involved than a tweet, there were calls and explanations to be made, but it was Twitter that got the ball rolling and made a dream come true.

Not only is this a testament to the power of Twitter, but it also shows the importance of businesses getting on board this whole social media thing. The Luxor, Treasure Island and even Las Vegas, got some great free publicity from this one photo. Plus it gives the organization this whole warm and fuzzy “we get it” vibe.

Twitter and the Job Search

Here’s another Twitter story. When I learned I was in the running for my Community Manager job, I did a Twitter search, among others. I like to read up on the place where I may work as I find this helpful in the interview process. I also followed the CEO and several other members of the team on Twitter.  During my second interview, the CEO told me he was impressed that I found him on Twitter and followed him. Apparently I was the only candidate to do so.

Every day I see job opportunites shared on Twitter. I see folks networking and schmoozing. I even applied to some awesome opportunities I wouldn’t have found on my own. I’m still waiting for the first Twitter job interview, it’s bound to happen sooner or later. Twitter rocks as a job search tool.

How will YOU use Twitter?

The morale to this story, boys and girls, isn’t how many followrs you have on Twitter or how funny your Tweets are (though I do love Twitter for its entertainment value). It’s about how one small thing can unite the world. It’s about using social media to make contacts and connections. It’s about making the world a smaller place, one tweet at a time.

Now it’s your turn. Tell us your Twitter stories.

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The right Community Manager just gels....there doesn't have to be a rhyme or reason.

Here’s something to ponder. I was talking with someone yesterday who is thinking about hiring a person to be his Community Manger. He feels the prime candidate is perfect for the job except for one thing, he’s never managed a community before, not in the traditional sense.  Should he hire the person he knows is a perfect fit for his community, or the person with several years experience managing an online community? My answer? It depends.

Before being hired as Community Manager, my only experience was building up a blog network and community from scratch. On my resume it doesn’t look like much, but the reality is it took several years and some mad skills to get ‘er done.  So should your Community Manager have  resume filled with impressive names? Let’s explore this:

Can he: (and by he I mean he or she)

  • Communicate effectively with all people?
  • Take a suggestion or question and run with it, getting the best results?
  • Talk so that others listen?
  • Create something positive from something negative?
  • Draw people in to the conversation?
  • Rock the social networks?
  • Have lots of people following him, not because it’s the cool thing to do, but because he’s a darn nice guy?
  • Create an interest around your brand?

An impressive resume is just that, a piece of paper with lots of stuff on it. If your gut tells you the best person for the job is someone who hasn’t done this sort of thing before, but will totally rock it, go with your gut. It’s not about names, it’s about people. Look beyond the obvious to find the true attributes of a good Community Manager.  The ability to effectively communicate and build a friendly community of like-minded people. You don’t always need a degree for that.

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