From the category archives:

Community Discussions

Every year Chris Brogan encourages his community to think about their three words for 2010. These aren’t necessarily goals, but, rather, words to live by. I have played the home game for the past two years (on my former blog), and this year is no different, as I find making my intentions public is a [...]

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I’m a Harry Potter fan. I feel the books are brilliant and a very cool take on the good vs. evil thing. Currently, the Ng family is revisiting Harry & Company because my son started the books and is beginning to enjoy the movies. I’m finding the series is still as entertaining as ever, but [...]

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Seperated at Birth?

by Deb Ng on July 22, 2009

Seth Rogen and Kommein’s own David Peralty. Ever notice how you never see the two of them together in the same room? Coinicidence? I think not.

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I’ve been a part of this social media thing for several years now. I’ve been blogging and working online for about a decade. I’ve been building up online communities in some form or another for at least ten years. While I won’t claim to be an expert, I think it’s safe to say I know [...]

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Warning: This post was written a little before 4:00 a.m. just before I left for the airport home from SXSWi. Crankiness may ensue. On Friday some of my SXSWi friends and I started a drinking game. Every time someone said the word “conversation” we drank. After the first couple of hours it was pretty clear [...]

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How NOT to Treat Your Customers

by Deb Ng on February 13, 2009

I have a confession to make. I’m technically challenged. When it comes to blogging I can handle the writing end and maybe even a little widget and plugin installation, but when it comes to the nitty gritty, I haven’t a clue. I generally hire people to design my blogs and to handle the issues I [...]

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As Community Managers, it’s our job to find out what is on folks’ minds and bring it to the attention of the people who can solve the issues.  Many times issues have to do with technical difficulties or scenarios that may make folks a little unhappy.Most communities are respectful however, and usually present their case [...]

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Does Your Community Have a Forum?

by Deb Ng on January 7, 2009

This past September at BlogWorld Expo, my co-Kommein conspirator David Peralty and I hung out in the blogging lounge and had a little discussion about community forums. Specifically whether or not it’s a good idea for businesses to have a community gathering place. David wasn’t so sure he liked forums as they’re a lot of [...]

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What is More Important – Talking or Listening?

by Deb Ng on December 26, 2008

When I was at BlogWorld Expo last fall someone asked me this question, “As a Community Manager, what is more important, talking or listening. Certainly you have to be a good listener, but you also have to be a good talker. You have to know the right words to say for every situation. So what’s [...]

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