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Are you a community manager? If so, we’re interested in learning about your experience. We’ve put together a survey for community managers that will tell us a little something about community managers salaries, who they report to, job challenges and more. And yes, we’ll post the results here.
Please note, we’re not asking for names and don’t need to know who you are. Feel free to speak openly and candidly about the issues facing you as a community manager.
Please access the community manager survey here. We’d be doubly appreciative if you could pass this around to other community managers in your network.
Tagged as:
community manager survey
If you are looking for other places to hang out with Community Managers, and for some reason, Kommein isn’t enough for you, there is also a great community slowly being fostered on LinkedIn called: Online Community Managers.
With over 170 members, there are more than a few people in the position that can either help you learn more about the career, if you are interested in it, or if you are already a Community Manager, and want to talk about the job, they have conversations relating to that as well.
Some recent discussions include:
- What is Community Management?
- Essential Reading for Community Managers
- How to Become a Good Community Manager?
If you are looking for a community of Community Managers to talk to, then the LinkedIn community might be a great start.
Tagged as:
community managers community,
linkedin
This past September at BlogWorld Expo, my co-Kommein conspirator David Peralty and I hung out in the blogging lounge and had a little discussion about community forums. Specifically whether or not it’s a good idea for businesses to have a community gathering place. David wasn’t so sure he liked forums as they’re a lot of work to moderate, and as David showed me with his own company’s forum, the most popular folder is the one designated for complaints and technical support issues.
Personally, I’m a huge fan of community forums. I find they can really bring a community together - moreso than comments or social networks. It gives a bunch of like-minded people the ability to carry on a continuous conversation without word limits and it’s a great way to for folks to share ideas, help each other out and cultivate friendships and relationships.
The place I work recently launched a forum and I’m about to open one at the blog network I own. David was right. So far, the most comments have gone to the technical issues folder. Now mind you, we’re only a couple of days into the forum, but I did expect a bit more of the warm and fuzzy. Something else to keep in mind is that the company I work for just launched a major website redesign and the regulars are feeling a bit out of their comfort level. I’m willing to give the complaints about the relaunch a bit more time as the community gets used to a new interface.
The good news is that the forum has eliminated a lot of the email the team gets on a regular basis. Instead of emailing technical support or customer service, folks post at the forum. Our team visits regularly and responds in kind. I also enjoy watching everyone discuss and share.
A couple of days into it, I’m glad we launched a forum. Yeah, the technical issues folder is a thorn in my side, but isn’t it our job to find out what works and what doesn’t? I’m still a big fan of forums. They’re a great place for the community and team to interact and they bring everyone closer together. I’d rather not be in the dark about what my community is thinking.
I’d love to learn your thoughts about community forums. Is it better to not know what your community is thinking?
Tagged as:
Community,
community forums,
Community Management
