From the category archives:
Many businesses hire community managers because they hear one might be necessary, but once hired have no clue what to do with him. Is he a customer service person? Does he hang out with the marketing team or is he on board to help close sales? What should you do with your community manager? Customer [...]
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Successful community managers know cultivating a community is more than just creating a Facebook group or spamming Twitter with some links. It’s about building relationships and touching on users’ wants and needs. The community manager truly is the voice of the community. This means she needs to be knowledgeable about all aspects of the business. [...]
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Here’s a situation to ponder: You’re a fairly well known professional blogger. You’re also moving up in the world of social media. People are respecting your opinion and your brand and you feel you’re going places. Respect isn’t paying the bills, however. You take a job in social media with a fairly well-known organization, and [...]
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I’ve been a part of this social media thing for several years now. I’ve been blogging and working online for about a decade. I’ve been building up online communities in some form or another for at least ten years. While I won’t claim to be an expert, I think it’s safe to say I know [...]
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Yesterday I received a tweet from a member of the BlogTalkRadio community. “You know Deb,” it said. “I’ve been thinking & you have made my BTR experience so much better.” I ask you, for an online community manager is there any better compliment? It’s my pleasure to serve my community (no, really) but a compliment [...]
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If your community has a forum or other gathering place, you’ll recognize the Chronic Malcontent. This is the person who never posts anything positive. Everything she (or he) writes is negative. She nitpicks the service, nitpicks the web design, nitpicks customer support and anything else she can think of. She knows the private email address [...]
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Here’s a work in your jammies gig – can be done from home – and looks like a lot of fun. Salary isn’t bad either – $55 – $65K. This business will be launching in the spring: Check it out: Before we begin with the nitty gritty, let’s make no mistake. Just because you spend [...]
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Comment policies are a tricky thing. Once we start moderating blog or forum comments, folks cry “censorship!” and accuse us of not allowing them the freedom to disagree. Because of this, many bloggers or forum moderators allow their commentators to basically say what they want until anarchy ensues and their communities become a verbal free-for-all. [...]
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I have a confession to make. I’m technically challenged. When it comes to blogging I can handle the writing end and maybe even a little widget and plugin installation, but when it comes to the nitty gritty, I haven’t a clue. I generally hire people to design my blogs and to handle the issues I [...]
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Forgive my absence of over a week. This has been a crazy busy time at the day job! I couldn’t sleep tonight, however, so you wake to find a list of community manager and social media jobs. I’m hoping for this to be a regular feature. I’ve been listing daily leads at my Freelance Writing [...]
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