From the category archives:
When I landed my first community management job in 2007, a friend congratulated me as she thought it was a real coup given my “lack of experience.” I kind of took issue with that. I mean, I’ve been blogging for years and even grew a small blog into a network where thousands of writers visited [...]
{ 0 comments }
Most successful online communities are that way because of the mutual respect between members and community management. Whether the community is a brand wishing to to reach consumers or a forum where members talk about their favorite topic, the best online communities flourish because those in charge know these environments are made up of groups [...]
{ 4 comments }
What could Patrick Swayze possibly have to do with online community management? I was having a discussion yesterday with a good friend who also happens to be a community manager for a popular online forum. She was expressing her frustration with one of the community members who likes to stir up the crowd. He uses [...]
{ 0 comments }
Last week while at BlogHer, one of the attendees asked my thoughts on growing an offline network. My niche is social media and it’s a given that just about everyone in this space is online. The attendee’s niche is smaller and more focused. Many of the people she needs to reach out to aren’t online [...]
{ 11 comments }
Looking for social media jobs? You’re in luck! Not only is there an abundance of gigs available, there are an abundance of places to go to find these jobs. Some of them are virtual and some of them are physical, but all can help you to land a job as blogger, social media strategist, or [...]
{ 23 comments }
I was raised to look at the bright side and make lemonade – all that cliche stuff. I think we all know there are times we don’t feel chipper or cheerful and don’t want to be Polly Perky all the time. Though I’m generally an upbeat person, I didn’t realize the value of staying positive [...]
{ 9 comments }
Haven’t done my Community Manager Job of the Day in a while. Here’s one for Changyou.com, based in Santa Clara, CA: Online Community Manager: Build new online communities with Changyou.com Summary Changyou.com (NASDAQ:CYOU) is an online gaming company, focusing on MMORPG market globally. We’re looking for an Online Community Manager with a dynamic personality, innovative [...]
{ 0 comments }
Many businesses hire community managers because they hear one might be necessary, but once hired have no clue what to do with him. Is he a customer service person? Does he hang out with the marketing team or is he on board to help close sales? What should you do with your community manager? Customer [...]
{ 3 comments }
Successful community managers know cultivating a community is more than just creating a Facebook group or spamming Twitter with some links. It’s about building relationships and touching on users’ wants and needs. The community manager truly is the voice of the community. This means she needs to be knowledgeable about all aspects of the business. [...]
{ 28 comments }
Here’s a situation to ponder: You’re a fairly well known professional blogger. You’re also moving up in the world of social media. People are respecting your opinion and your brand and you feel you’re going places. Respect isn’t paying the bills, however. You take a job in social media with a fairly well-known organization, and [...]
{ 1 comment }
