From the category archives:

Community Manager Jobs

community-outreach

Here’s the thing…though I have an idea of what we think community is, what it does and why it’s important, someone else is bound to see it differently.  That’s why the Community Manager’s job description varies depending on company. For instance, I know one Community Manager who is only expected to blog, rock the social networks and moderate the company forum. I know another who is expected to handle customer service, including email, phone calls and trouble shooting. My own Community Manager job includes blogging, forum moderation, social media outreach, blogger outreach, ghost writing articles for members of the team and other tasks.

This is why it’s so important not to apply for a job just because it says “Community Manager” in the title. Read all of the descriptions and qualifications and make sure it’s what you’re looking for.

Community Management means different things to different people. What does it mean for you?

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beer-community-manager

This was tweeted around quite a bit yesterday, even so, I thought it would be an ideal job for a beer lovin’ Community Manager. Now, the gig is based in Australia and I haven’t yet been able to figure out whether or not it’s only for Aussies or if they rest of the world can have at it too.

The lucky lander of this gig will be known as the “Mayor of Beer.” Here are some details:

The XXXX online community covers a range of sites for our consumers and brand fans. These include sites for XXXX Gold, Beach Cricket, V8 Supercars, Angels, Ale House, Facebook and YouTube content, and much more.
As Community Manager, you’ll be a multi-channel brand advocate – leading, guiding, shaping, updating, integrating and communicating with the whole community. Your community will need you to “be” the XXXX brand. And we’ll need you to be outgoing, sociable, flexible with hours and travel, responsive to emails, forums, phone calls etc, professionally skilled, and full of creative ideas.

Travel and flexibility? I’m liking it so far…

The Community Manager will be responsible for the XXXX company’s community, brand, conent and “your future.”

Sound ideal? Check out all the details at Social Media Jobs.

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This one appears to be a temporary, contract gig, paying $18-$20.  Here’s the opening bit:

A major international children’s health organization is seeking an online community fundraising organizer to help grow visibility for the group in the U.S. This would be a part-time, hourly position working approximately 10-12 hours per week. Salary is commensurate with experience, ranging from $18 to $25 per hour. Bonuses will be offered for meeting specific growth numbers. The position is temporary, and will run from now through March 30th, 2009, with the possibility for extension based on initial traction.

And the requirements:

REQUIREMENTS
To be successful, the organizer must have prior volunteer or paid community development and fundraising experience, preferably for health-related non-profit organizations. The organizer must have extensive knowledge of online social networks, including Facebook and LinkedIn. Strong organizational skills, as well as the ability to work independently are important. A track record of successful community development and fundraising is desired. Experience with online multimedia content, including the ability to write blogs and microblogs, and to produce audio and video content is a plus. The organizer will not be provided a computer or Internet access and will be responsible for obtaining these. The organizer must be available by telephone during business hours. The organizer can work from home, or from offices located in Cambridge, Mass., though preference will be for individuals based in the Cambridge, Mass. area.

We’re looking for someone who is:

* Passionate but discriminating about social media, fluent in “web 2.0? and a super-user of tools like del.icio.us, RSS, Flickr, YouTube, widgets, and blogs

* Knowledgeable about children’s health issues

* Organized and open-minded

For more information, please see the ad at More than Marketing.

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help-wanted1

Since Community Managers are a relatively new breed, there’s no real rule book about what college courses to take or ideal experiences one must have on a resume before applying for a gig. Though we can expect that to change soon, those wishing to become Community Managers, might be a little unsure of the skills needed to land one of these desireable jobs. Moreover, employers might not be very sure of what to look for in a Community Manager either. In fact, it might be up to you to set the bar.

If you’re not an experienced Community Manager, but you have experience that can land you the gig, you’ll want to highlight certain skills. For instance:

People Skills: You have to have the proper disposition to be a Community Manager. The cranky and crochety need not apply.  A Community Manager must always be congenial, respectful, and likable. If you have no patience for people and their problems, you have no business being a Community Manager.

Customer Service: A Community Manager is sort of a kicked up Customer Service Rep. If you have experience working with people and successfully solving problems, you certainly have the ability to be a rockin’ Community Manager.

Social Networking: Little did you know having 3,000 followers on Twitter would come in handy.  Businesses want to hire folks who have the ability to reach lots of people. Who you know, and how many people you know, is a good thing to list on a Community Manager’s resume.

Blogging: Most Community Managers are to be expected to handle the company blog.  We’re not talking about boring blogging either. In addition to reporting company news, you should possess the ability to find news outside of your small enclave, as long as it fits in with the topic.

Marketing: Yes, Community Managers need to be able to market and sell. Your job is to get people talking and create a buzz. Even though you’re more of a conversationalist than a salesman, your marketing skills will be put to good use.

What are some other bankable skills a Community Manager should highlight on his or her application? We’re interested in your thoughts too, so please don’t be afraid to discuss, and even disagree, in the comments.

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The right Community Manager just gels....there doesn't have to be a rhyme or reason.

Here’s something to ponder. I was talking with someone yesterday who is thinking about hiring a person to be his Community Manger. He feels the prime candidate is perfect for the job except for one thing, he’s never managed a community before, not in the traditional sense.  Should he hire the person he knows is a perfect fit for his community, or the person with several years experience managing an online community? My answer? It depends.

Before being hired as Community Manager, my only experience was building up a blog network and community from scratch. On my resume it doesn’t look like much, but the reality is it took several years and some mad skills to get ‘er done.  So should your Community Manager have  resume filled with impressive names? Let’s explore this:

Can he: (and by he I mean he or she)

  • Communicate effectively with all people?
  • Take a suggestion or question and run with it, getting the best results?
  • Talk so that others listen?
  • Create something positive from something negative?
  • Draw people in to the conversation?
  • Rock the social networks?
  • Have lots of people following him, not because it’s the cool thing to do, but because he’s a darn nice guy?
  • Create an interest around your brand?

An impressive resume is just that, a piece of paper with lots of stuff on it. If your gut tells you the best person for the job is someone who hasn’t done this sort of thing before, but will totally rock it, go with your gut. It’s not about names, it’s about people. Look beyond the obvious to find the true attributes of a good Community Manager.  The ability to effectively communicate and build a friendly community of like-minded people. You don’t always need a degree for that.

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idealaunch-logo

Here’s an awesome opportunity for those of you living in the Boston area. IdeaLaunch.com is looking for a full time Community Manager. It looks like you’ll have to get out of your jammies for this one.  Sorry, no working at home.

So IdeaLaunch has several companies including LifeTips.com (who Yours Truly worked for at one time), WordVision.com, WriterAccess.com, WriterAccessPlus.com, SplitTestLab.com and more. They’re looking for someone to build and grow their writing community, handle social media campaigns and schmooze with clients. In other words, this job is right up my alley, heh.

IdeaLaunch also offers salary, bonuses and bennies. Nice work if you can get it. For more details, check out the ad on Craigslist.

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Help WantedWhile the job ad looks a bit strange to me, and it is hard to pin down if it worth applying for, I think a few of you might be interested in this Community Moderator position found on CrunchBoard.

We are looking for a person who can help make our new online communities the place for the owners and managers of SMBs. We believe in making sure the community members are ecstatic with the community. If you don’t believe that is possible or don’t know what an SMB is, this job isn’t for you.

IDEAL CANDIDATE

Community moderator or manager type who loves communicating with people online. Must be able to handle multiple priorities and communities at the same time. Must be able to work with a distributed team. Must understand community measurement. Must be willing to handle community problems and platform problems. If you can talk to both geeks and community people and love helping both succeed, this may just be the job for you.

NOT INTERESTED IN

People who do not live in San Francisco or are not willing to relocate there, people who have moderated single communities, marketing specialists, freelancers who have never been part of a team or worked each day in an office. This is nothing against you in any way, but all about the specific focus and needs of this role. We need someone who knows SMB/SME readers and can fashion an innovative new online property for them, and who can work in our downtown SF office with a distributed team.

Could it be a Facebook for small and medium sized business owners? Who knows? But if you are in San Francisco, or you’d be willing to move there, then give it a go. It could be the job you’ve always wanted. To apply, just send your resume and salary requirements to mavenseniormod@gmail.com.

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kaboom

KaBoom! is one of those businesses that give you the warm fuzzies. In a nutshell, it furnishes children in under privledged areas of the U.S. with places to play. KaBoom! builds playgrounds and grows communities…and guess what? They’re looking for someone to help grow their own community.

The Kaboom! Do-It-Yourself Community Manager is looking for someone to develop and manage a community of folks who are building their own playspaces. Duties include:

  • Building and fostering community
  • Make sure users get the help and assistance they need and build them up from novice to expert builders
  • Advise on and manage incentive systems
  • Manage communications between all DIY user groups
  • Work with other Kaboom! teams
  • Determine what areas in the country can benefit from KaBoom’s playground building programs

…and there’s more. Much more. Plus awesome bennies. A Bachelor’s Degree is required and you’ll have to mail your details to Human Resources in Washington DC. For more details on this, and other job openings at KaBoom! visit the careers page.

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kickapps

I have a great Community Manager job to share with you today. KickApps, a New York City based social media application company is looking for someone to lead and manage their community.

Duties include:

  • Moderating community forums
  • Offering technical assistance
  • Assist in creating documentation and tutorials to help community members use the applications
  • Identify and develop key relationships
  • Liase between the community and KickApps team to bring  back valuable feedback

The right candidate must have great communication skills, know a bit of HTML and CSS (with props given to those who also know Java and Flash), experience in customer service,  and a passion for social media. Sounds like a few people I know!

To apply, see the ad in its entirety at KickApps.

Good luck!

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help-wanted1

In my Twitter travels, I come across many folks looking to land a Community Manager gig. Can’t say that I blame them, being a community manager is probably the only job (besides blogger and freelance writer) that I actually enjoyed. And so, as a service to our fellow Community Managers, the Community Manager Job of the Day. Today’s job came from Crunchboard.

Community Moderator Wanted

This job is full time in San Francisco. Note: it’s not a telecommute position and they don’t appear to want to be convinced of the reasons you should work from home. Still, looks like a fun gig if you’re in the neighborhood. Here’s a brief description from the ad:

Looking for a super smart, and bursting with energy senior moderator for a super-stealth new online company backed and funded by some legendary billionaires. We aren’t raising money, we don’t need VCs, and we are hiring!

We are looking for a person who can help make our new online communities the place for the owners and managers of SMBs. We believe in making sure the community members are ecstatic with the community. If you don’t believe that is possible or don’t know what an SMB is, this job isn’t for you.

Responsibilities include:

  • Answering questions from the community
  • Finding folks to answer questions if you can’t
  • Making sure the community is feeling all warm and fuzzy
  • Keeping track of stats and growth

Read the full details at the orginal ad at Crunchboard.

Good luck!

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