From the category archives:
Did you know Community Manager Appreciation Day falls on the fourth Monday in January, and that we’re celebrating our third annual day of appreciation? CMAD was founded in 2010 by Jeremiah Owyang as a way to say “thanks” to the people who enrich our online experiences by making sure our favorite online communities are positive, [...]
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Everyone is talking about Pinterest, the social “pinning” site used to share, well, anything. It’s a little early to say, but judging by the buzz (and the amount of people posting about Pinterest on their blogs), it has a good chance of becoming the top social site for 2012 and perhaps the next big thing. [...]
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Community management is a lot of trial and error, and every community is different. However, there are a few universal things that seem to be a given no matter what type of community you’re managing. For example, scheduled updates to the social networks. When I owned my freelance writing community, I had both Twitter and Facebook accounts [...]
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I recently wrote a well-received post about how online communities are about the members and not about the community manager. Indeed, the best community managers make sure their communities are front and center and don’t turn their online groups into ego projects. It’s easy to use words like “I” and “my” because we’re so possessive [...]
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You can’t force community. If folks aren’t feeling it – either the brand, the community manager, or the people who make up the community – they’re not going to be productive members of said community. No one likes to be pressured to join a group or made to feel inferior for not participating. So it’s [...]
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Last week a blogging friend and I were talking about comments and community. She wondered what she was doing wrong because her blog posts yielded very few comments and when there were comments they were along the lines of “I agree,” or “Yes I did,” or “no I don’t.” Responses were brief and left no [...]
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I love watching different online communities interact. I especially enjoy seeing different community managers do their thing. It’s truly a position for the right personality and the most successful are funny, engaging and creative. They’re not just going through the motions on Twitter and Facebook, they’re getting creative with the campaigns and thinking beyond [...]
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One dilemma I’m facing as I research and gather notes to begin writing my book, “Online Community Management for Dummies” (sick of hearing about it yet?) is how I keep repeating the term “online community” or “community.” It was drilled into our heads in writing school that we need to break out the thesaurus in [...]
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It happened again. I read a brilliant blog post and wanted to share it with others but there were no share buttons. I had no way to retweet or post to my Facebook status. I couldn’t give it a Stumble, vote for it on Reddit or even share with my associates on Linked In. And [...]
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I’m a huge believer in the power of positivity as well as in keeping a respectful tone, even when others are anything but. Blogging has been a true test of my patience as there are times when I’m not feeling very positive after receiving a negative comment or email. Many times, the negative remarks warrant [...]
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