From the monthly archives:

March 2009

SXSWi 09: It's All About the Conversation Taking Place in the Space

by Deb Ng on March 17, 2009

Warning: This post was written a little before 4:00 a.m. just before I left for the airport home from SXSWi. Crankiness may ensue. On Friday some of my SXSWi friends and I started a drinking game. Every time someone said the word “conversation” we drank. After the first couple of hours it was pretty clear [...]

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The Pros and Cons of Being an Online Community Manager

by Deb Ng on March 7, 2009

Yesterday I received a tweet from a member of the BlogTalkRadio community. “You know Deb,” it said.  “I’ve been thinking & you have made my BTR experience so much better.” I ask you, for an online community manager is there any better compliment? It’s my pleasure to serve my community (no, really) but a compliment [...]

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Community Forum Personalities: Part 1: The Chronic Malcontent

by Deb Ng on March 1, 2009

If your community has a forum or other gathering place, you’ll recognize the Chronic Malcontent. This is the person who never posts anything positive. Everything she (or he) writes is negative. She nitpicks the service, nitpicks the web design, nitpicks customer support and anything else she can think of. She knows the private email address [...]

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