From the monthly archives:

December 2008

It's Not Your Fault – But it Is!

by Deb Ng on December 21, 2008

I hate to break it to you, but as Community Manager you’re going to get blamed for everything whether you’re the culprit or not. It’s not that folks want to blame you, but as the person who is reaching out to the public, it will be you who bears the brunt of the anger when [...]

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Tweeting Your Links: Promotion or Spam?

by Deb Ng on December 21, 2008

I like to use Twitter Feed to tweet out links to my different blogs.  I also use it for promotion for various events as part of job as Community Manager. Now, I don’t spend all my time tweeting links. Most of my Twitter time is spent networking, discussing, and yes, telling everyone what I’m having [...]

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How Are Your People Skills?

by Deb Ng on December 21, 2008

I conduct most of my business online or in person. I find I get results better this way than if I had to navigate around a phone menu to nowhere or die on eternal hold. In the 80′s and 90′s it was all about automation, getting machines to do jobs people could do. Businesses loved [...]

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10 Places to Find Community Manager Jobs

by Deb Ng on December 20, 2008

So you dig communities and think you’d make a decent Community Manager. There’s just one problem, you’re not sure where to find the gigs. Community Manager jobs aren’t plentiful at the moment, but there are several places to subscribe to or bookmark to land these types of jobs. Check it out: Social Networking Jobs – [...]

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What is a Community Manager?

by Deb Ng on December 20, 2008

As Community Manager for BlogTalkRadio, I’m often asked what my job entails. This generally means different things to different people. My job has several layers and some of the things I do aren’t traditionally a Community Manager’s job. However, if you’re being hired to manage a community, you can be sure to take on the [...]

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You Can’t Force Community

by David on December 17, 2008

I have written about building strong communities before on my own blog Branding David. I wrote a post called “You Can’t Force Community“, where I talked about the issue I have with people and businesses stating that they will build a community around their company, product, or service. Community is not something you can force [...]

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Quick Thoughts on Being a Community Manager

by David on December 16, 2008

I was fortunate enough to be the Community Manager for PicApp for a short period of time, and in that time, I did plenty of research, and had some first hand experiences on what it means to manage a community. What it Takes to be a Great Community Manager Managing a community requires a fair [...]

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Ask Not What Your Community Can Do For You…

by Deb Ng on December 15, 2008

Something I’m coming across more often is a sense of entitlement towards one’s community. “My community isn’t talking enough about my service…” “My community isn’t blogging about me enough..” “My community doesn’t support my advertisers…” Let me ask you this then, what have you done for your community lately? It’s not enough to encourage a [...]

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Creating a "Real" Community

by David on December 14, 2008

Understanding how to create a community is something that I hear more and more businesses and marketing companies talking about as though it is a simple tactic that they can list on their business spreadsheet. They act as though the building blocks of a community can be quantified and if they take certain steps that [...]

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Why is Community Important?

by Deb Ng on December 14, 2008

In order for a particular neighborhood or area to succeed, community must exist. There must be people willing to support the local businesses, rally around local leaders and spend time as a group to ensure the nabe’s well being.  Without a community, your area is just another place to live. A house on a plot [...]

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